Enterprise Architects needed a better way of creating Sites(Presentations) and share them with business stakeholders. However Bizzdesign has two different product Enteprise Studio and Horizzon and making changes to what happens in their modeling app Enteprise Studio was out of scope. How did we handle that?

Perform a UX audit on the current experience and design an incremental improvement which is much better for the users irregardless of the technical limitations faced by Bizzdesign.

For this project, Contextual design methodology was utilised. We had a contextual inquiry with an enterprise architect which of course included an interview and an observation of him interacting with the feature. Afterwards, we interpreted the session and visualised our findings in work models and an affinity diagram. We then created storyboards and redesigned the system in order to better meet his needs.

The project started with a remote interview with screen sharing with a consultant at BiZZdesign. This participant was chosen, because he is frequently using the feature. The consultant creates sites on a regular basis for demonstration purposes and he also often helps customers struggling with it.

The consultant was asked to interact with the feature while thinking aloud. Many issues were observed during the session, which you can see in the video below.

The issues the user had with the system were discovered and organised into an Affinity diagram of breakdowns, which you can see below. Some of them were issues he is facing daily with this feature. Some come directly from customer complaints and some we discovered during the interview. The issues were clustered into 3 different groups - General, Scope and start view and Sharing and publishing.

Moreover, a flow model was created for this use case.

The Flow Model captures communication and coordination between people to accomplish work. It showed who the user interacts with, what do they exchange with each other, individuals’s tasks and where the breakdowns occur. And finally, a storyboard was designed to better visualise the user’s journey and achieve a common understanding.

User requirements were defined in the form of user stories. As the step-by-step wizard was chosen as the leading design pattern for this project it made sense to organise the user stories around the user flow of creating a site.

A wizard was chosen for the final design. It could help guide the user through the different steps needed to create a useful site.

The final high-fidelity designed prototype can be accessed at this link.

Or please watch the video below.

Due to limited access to end users, an expert evaluation was conducted by 3 UX Designers. The results are shown below. There was not enough time to implement changes, but the evaluation was carefully documented.